Do I need to install an app to use it?
No. The tag opens an ordinary web page, so any modern phone browser can display it. Neither the owner nor the person tapping the tag installs anything.
Can anyone who finds the tag see my photos?
Only if you leave it open. A single switch in your panel locks the tag, and a visitor must then type your password before anything appears. When it is locked the photographs are withheld by the server, not merely hidden in the page, so they cannot be recovered by inspecting the website.
Will my photos show up on Google?
No. Tag pages are excluded from search engines by default and are never linked from anywhere on our site, so they are not crawled or indexed. Your archive is reachable only by someone holding your physical tag or your exact tag link.
Do you sell or share my photographs with anyone?
Never. Your photographs are yours. We do not sell, licence, publish or share them, we do not use them to train anything, and we do not look at them except when you specifically ask us to for support. They exist to be shown by your tag and for nothing else.
What if I lose my Memory Tag?
Lock it immediately from your panel and whoever finds it sees a password prompt instead of your photographs. Your archive itself is not lost — it lives in your account, not on the tag — so ordering a replacement tag restores everything exactly as it was. Write to us and we will move your existing archive onto the new tag rather than starting you over.
What if I forget my password?
Write to support@solomemorytag.com from the email address you ordered with and we will verify you and issue a fresh password. Because passwords are stored as one-way hashes we cannot tell you your old one — nobody here can read it — so a reset is the only route, and that is deliberate.
What happens if the tag stops working or arrives damaged?
Tell us within 7 days of delivery and we replace it at our cost. NFC chips are sealed and have no battery or moving parts, so a genuine failure is rare, but a manufacturing fault is ours to fix and not something to argue about.
How many photos can one Memory Tag hold?
Up to 15 photographs per tag, each up to 25 MB. Your original file is stored exactly as uploaded and is never re-compressed.
Can I change the photos after I receive the tag?
Yes, as often as you like. You sign in with the ID and password that came in the box, and any change appears on the next tap immediately. The tag's ID never changes, so the physical tag keeps working forever.
Can I delete my photos and my account?
Yes. You can remove any photograph from your panel at any time, and deleting it removes the stored file, not just the link to it. If you want the whole archive erased, write to support@solomemorytag.com and we will delete it and confirm when it is done.
Does the Memory Tag need charging or a battery?
No. NFC tags draw the small amount of power they need from the phone reading them, so there is nothing to charge and no battery to replace.
Where does Memory Tag ship and what does it cost?
Memory Tag ships across India for ₹299, shipping included. It comes in four designs and is dispatched with its own printed ID and password.
How long does delivery take?
Orders are dispatched within 3 working days and typically arrive 3 to 10 working days after that, depending on your pincode. You get a tracking link by email the moment your parcel is handed to the courier.
Can I cancel my order or get a refund?
You can cancel free of charge any time before dispatch and we refund in full. Once your tag has shipped, all sales are final — we do not offer refunds or exchanges for a change of mind. The one exception is a tag that arrives physically damaged or does not work: report it within 7 days with a photograph and we replace it at our cost. That is a replacement, not a refund.